At Almas Store, we strive to provide quality and satisfaction with every purchase. However, if an issue arises, please review our return and exchange policy below.

Return and Exchange Policy

• 30-Day Return and Exchange Period: You may request an exchange within 30 days of receiving your item. However, please notify us of any issues and provide photo evidence within 3 days of delivery. We cannot accept return/exchange requests without this notification.
• Exchange Only: We do not offer refunds; we offer exchanges only.
• Eligibility: To qualify for an exchange, items must be in their original condition—unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase is required.
• Size Confirmation: All items are “made to order,” and we confirm sizing via email after purchase. Please ensure that all size details are accurate at confirmation, as customers are responsible for any discrepancies in sizing after confirmation.

How to Start a Return

To initiate an exchange, contact us at info@almasintstore.com. Items sent back without prior approval will not be accepted. Return shipping costs are the responsibility of the customer.

• Return Address:
  444 Alaska Avenue Suite#BZG276,
  Torrance, CA 90503, USA

Once your return is approved, we’ll provide instructions on where and how to send your package.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or incorrect so we can assess the issue and resolve it.

Exceptions / Non-returnable Items

Certain items are not eligible for return, including:

• Custom products or custom-sized jackets
• Personal care items

Unfortunately, gift cards are non-returnable as well. For questions regarding your specific item, please reach out to us.

Exchanges

To ensure you receive the item you want, please initiate a return for the current item. Once your return is accepted, you can make a new purchase for the replacement item.

Refunds

As a general policy, we do not offer refunds. However, if a refund is necessary and approved, we will issue a 50% refund upon receiving and inspecting the returned item. Refunds typically take 2-5 business days to process, though some banks may require additional time.

If you have any questions or if more than 15 business days have passed since your return was approved, please contact us at info@almasintstore.com.

SHIPPING

We offer FREE Shipping all over the world.

Usually all orders are made to order. After you place order with us, We send you email for size confirmation, Once your size is confirmed. We usually require 3-6 business days to process, pack and send your order to the logistics company but it may delay on seasonal workload.

The delivery timeline extends to 3-5 business days.

Once the order ships, Order cannot be cancelled.

All orders usually ship from overseas location.

*Please note that any customizations of the product in your order will extend the processing time.